FAQ

Questions And Answers

General Tournament Information

What are the dates of the 2017 Connecticut Open presented by United Technologies?

The 2017 Connecticut Open will take place August 18-26 at the Connecticut Tennis Center at Yale.

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What are the qualifying dates of the Tournament

Qualifying rounds will take place Friday, August 18 and Saturday, August 19.  Tickets are $7.00 per person and can be purchased online, over the phone by calling 855-464-8366 or during the tournament in person at the Front Gate Box Office.A

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How do I get to the Connecticut Tennis Center at Yale?

The Connecticut Tennis Center at Yale is located at 45 Yale Avenue, New Haven, CT 06515.  For directions to the tennis center click here.

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Where do I park and how much will it cost?

General parking during the main draw is $10.00 and $5.00 during qualifying matches.  Parking is located off of Central Avenue across the street from the Yale Bowl.  There will be signage directing you where to park as you begin to arrive at the tennis center.

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Will the outer courts have matches being played on them?

The outer courts will have matches being played on them throughout most of the tournament.

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What dining options are available at the Connecticut Open?

The Connecticut Open offers a variety of dining options and snacks in a large food court area.  Dining options include favorites such as hot dogs, hamburgers, salads and chicken sandwiches just to name a few.  Other dining options include the best of local food trucks with choices like gourmet grilled cheese, pizza and baked potatos.  For your convenience, picnic tables with umbrellas are located in the food court and other areas of the site.

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What is Kid's Day?

Kid's Day is a fun-filled day of music, court games, giveaways, autograph sessions and appearances by WTA Tour pros.  Tickets start at just $14 for children 14 & under and include admission to the day's matches.  The first 1,000 kids receive a cool goody bag.
 

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How do I become a volunteer at the Tournament?

If you are interested in volunteering at the 2017 Connecticut Open, please visit the volunteer section of the website to learn more about the volunteer areas and requirements.  Click here to visit the Volunteer page.

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What is your rain policy?

If the tournament or session is postponed or cancelled due to weather, the Tournament Committee will make every effort to accommodate the ticket holder on a subsequent session.  However, no refunds or rain checks will be given.  Rain delays can last 10 minutes or a couple of hours.  Once it stops raining, it can take 30-45 minutes for the courts to be dried depending on the amount of rain received.  Announcements and rain-delay updates will be made on Stadium Court as well as on our website. 

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What is your security policy?

All guests entering the grounds must consent to a reasonable search of person and belongings.  No alcoholic beverages, illegal drugs, weapons (regardless of permit), food, glass bottles or cans, hard coolers, aerosol cans or noisemaker devices, banters or signs, pets (unless a service animal), bicycles, scooters, roller blades, skateboards, sealed packages of any kind or any other object deemed unsatisfactory by the management of the Connecticut Open may be brought onto the premises.  Please leave any unnecessary items at home or in your vehicle.  We encourage you to arrive early to avoid delays and speed the entrance of all guests.

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Do you have wheelchairs available on site and is there a charge?

Yes.  We have wheelchairs available at the Guest Services Center, which is located near the entrance to the site.  There is no rental fee for usage, but availability is limited. 

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Ticket Information

When do tickets go on sale?

Tickets for the 2017 Connecticut Open are on sale now! If you have ordered tickets in the past you are on our mailing list and will receive emails and ticket brochures containing all ticket information.  If you have not ordered tickets from us in the past and would like to receive emails and brochures please call 855-464-8366 to have your name added to our mailing list.

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How can I purchase tickets to the event?

There are three ways to purchase tickets to the Connecticut Open: online at ctopen.org; over the phone at 1-855-464-8366; or during the summer, in-person at the box office located at the Connecticut Tennis Center at Yale at 45 Yale Avenue.   
 
If you would like to purchase tickets online, please click here.

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Can I come watch the qualifying matches?

Yes, the qualifying matches are open to the public and will take place at the Tennis Center on Friday, August 18 and Saturday, August 19.  Tickets are $7 each day and can be purchased on site the day of the event.

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Is it possible to purchase a ticket for the grounds only?

It is not possible to purchase a ticket for the grounds only.  All tickets will provide you with an assigned seat in the stadium.  The ticket will act as a grounds pass for match play taking place on the outer courts where seating is on first come, first serve basis. 

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Can a patron exchange tickets?

No, there are no refunds, exchanges or cancellations.  All sales are final.  If you are interested in upgrading your tickets from Stadium Box Seats to the Courtside Box Seats, you may pay the price difference and upgrade your tickets.  This can be done during the toutnament at the Customer Service window of the Box Office at the main entrance of the tournament site. 

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I want to buy tickets to see a particular player, when is she scheduled to play?

If you are looking to see a particular player play, your best option is to wait until the daily schedule is released to find out if the player you are looking to see will be playing that day.  The daily schedule is typically released around 7:00pm the night before and is posted to the Connecticut Open website as well as in the local newspapers. 

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Do you offer seats in the shade or out of the sun?

Due to the tournament being an outside event and not having a roof on the stadium, the sun will be a factor. 

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What is meant by baseline, sideline, or corner view?

The baseline is the view you see when you watch a match on television.  You will see the front of one player and the back of the other.  The sideline is watching a match from the left to the right on the side of the court.  The corner is watching the match from an angle. 

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Do I need to buy one ticket for the day and night or do I need to buy two separate tickets?

If you are planning on staying for both the day and night session, you will need to buy a ticket for the day session and a ticket for the night session.  If you are interested in purchasing a ticket for the day and night, we offer Daily Double packages, which have discounts applied to them.  To learn more about our Daily Double packge or to purchase one, click here.

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Do you offer discounts for children attending the matches?

Yes.  Children under 14 receive a 50% discount off the regular adult price Stadium Box Seat for all sessions of the tournament .  There is no junior price for the Courtside Box Seats. 

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At what age do you have to pay for a child?

Children 2 years of age and under are admitted free. 

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I have a group interested in going to the Tournament. Do you offer group discounts?

To be eligible for a group discount, a group must consist of 15 or more tickets.  Tickets can be purchased at the discounted rate for Sunday, August 20 through Wednesday, August 23. For more information on group rates click here.

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I need to purchase ADA seating. Where am I going to sit and how much does it cost? Where do I park my car?

ADA seating is available in the last row of the box ring and the price is the same as the Stadium Box Seats individual tickets.  The ADA seating is reserved for a handicapped guest and up to three companions.  Additional guest tickets will be sold in the Stadium Box Seat sections.  ADA parking is located near the main entrance of the tournament grounds.  For ADA parking, guests should enter through Silver Parking on Chapel Street. 

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Can I leave a ticket for someone?

Yes, you can leave tickets at the Will Call window located at the main entrance of the tournament grounds.  The tickets must be left under the name of the guest picking them up and they will be required to present photo identification in order to receive their tickets.

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How do I pick up my tickets from Will Call?

The tickets will be filed under your last name and held at the Will Call window located at the main entrance of the tournament grounds.  In order to receive your tickets you will need to show photo indentification. 

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